Q&A

Credit cards are accepted.

We accept VISA / Master Card / American Express / JCB.

We do not currently support bank transfers.

We are happy to work with you to arrange payment in installments. If you are interested in this option, please contact us via the inquiry form, and we'll be glad to discuss the details with you.

If the payment deadline has passed, the order will be canceled automatically. If you still wish to purchase the item(s), please place a new order at your convenience.

We are unable to process orders by phone. All orders must be placed online through our website.

If you require a receipt, please contact us via our inquiry form, and we'll be glad to assist you.

We cannot accept any changes after the order has been confirmed.

We do not allow returns or cancellations due to customer convenience.
To avoid any issues, we recommend carefully reviewing your order before finalizing it.
If you receive an incorrect or defective product, please contact us immediately using the inquiry form. We will work to resolve the issue as quickly as possible.
Please check here for details.

We will notify you the shipping charges once payment for the item has been made.
Note: You cannot specify multiple shipping addresses in a single order.
Certain products may require additional shipping charges, regardless of the purchase price. The shipping fee varies depending on the product.

We cannot accept the designated delivery company of your choice.

You can only specify one delivery address per order. If you would like to send items to multiple locations, please place separate orders.

For detailed delivery information, we will provide you with the tracking number after shipping. You can use this tracking number to check the delivery status on the website of the respective delivery company.

Please note that the specified date and time are not guaranteed for delivery. Delivery times may vary depending on the workload of the delivery company. You can check the status using the provided tracking number.

Yes, gift wrapping is available. If you would like to have your item gift wrapped, please contact us using the inquiry form.

We will not enclose delivery notes, statements, receipts, etc. that show the amount to the gift recipient. Instead, the details will be sent to the orderer by email.
If you require a receipt, please contact us using the inquiry form.

An order confirmation email will be automatically sent to your registered address when you place an order. If you do not receive an e-mail from us, it is possible that your order was not completed successfully, or that there is an error in your registered address, so please contact us using the inquiry form. Also, please be sure to check your spam folder, as emails from our shop may automatically go into your spam folder due to your spam settings.

If you have forgotten your password, please input your 'email address' via the link labeled 'Forgot your password?' on the login page.
We will automatically send you a 'password reset email,' so please proceed with resetting your password.